Warranty
At Crystal Waters, we understand the importance of reliable service and equipment, which is why we offer a variety of warranty options to ensure your peace of mind.
Warranty
At Crystal Waters, we understand the importance of reliable service and equipment, which is why we offer a variety of warranty options to ensure your peace of mind.
Equipment Warranty
Depending on the equipment and the level of protection you choose at the time of purchase, our warranties range from 2 year parts and labor to over 14 years. Crystal Waters does not bury extended warranty packages in our quotes. With full transparency, we work with you to find the most suitable warranty package for your specific situation
Service Call Warranty
Our standard warranty for service call parts and labor is 2 years. However, if you are a Crystal Comfort Guard Partner, we extend that to a 3-year parts and labor warranty. This ensures that your service repairs are covered for an extended period, giving you additional peace of mind.
Parts Warranty After Labor Expiration
If your labor warranty has expired, there is still a good chance that your equipment is under a parts warranty. In these cases, we take the time to order the warranty part, and process the necessary paperwork. Next, we arrange for the parts to be delivered and installed in your home, and we cover the cost of the parts until the manufacturer credits us back the cost. We’ll manage the process from start to finish, so you don’t have to worry about the paperwork or logistics.
Mechanical System Warranties
Mechanical system warranties can be complex, as each piece of equipment carries its own standard terms, with many offering extended warranty options for both parts and labor. We aim to simplify this for our customers by providing clarity on what is covered. Some companies may charge the full price for a comprehensive warranty package without your knowledge, making it seem like a great deal when, in reality, you may be paying for coverage you didn’t request or need. We believe in transparency, helping you choose only the extended warranty coverage that fits your unique requirements.
Warranty Limitations
Our warranty covers the specific parts and services performed by Crystal Waters. However, mechanical systems are complex, and issues may arise that are unrelated to the work we completed.
To ensure your system stays in top condition, regular maintenance and proper use are essential. Our warranty does not cover problems caused by pre-existing issues, lack of maintenance, unrelated component failures, or damage resulting from misuse or third-party work.
If you have any questions or need clarification, we’re here to help. Please reach out, and we’ll be happy to explain how our warranty applies to your situation.
