Privacy Policy
Effective Date: October 20, 2025
Crystal Waters Home Comfort Ltd. (“we,” “us,” or “our”) is committed to protecting the privacy of your personal information in compliance with applicable laws. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with us through our website www.crystalclearcalgary.com (the “Website”), or by phone, email, or in person.
“Personal information” refers to any information that can be used to, directly or indirectly, identify an individual. Information about a business or that is limited to business contact information collected and used to communicate for business purposes is generally not personal information and not covered by this Privacy Policy.
BY USING OUR WEBSITE OR SERVICES, YOU ACKNOWLEDGE AND AGREE TO THIS PRIVACY POLICY. IF YOU DO NOT AGREE WITH THIS PRIVACY POLICY, PLEASE DO NOT USE OUR WEBSITE AND DO NOT PROVIDE US WITH ANY PERSONAL INFORMATION.
1. Information We Collect
The types of personal information we might collect from you include, without limitation: Name, address, and contact details (phone number, email address); Property or system details relevant to plumbing, HVAC, or related services; Records of appointments, service requests and service history, and warranty information; Payment and billing details related to invoices or service agreements; limited technical data such as IP address, browser type, and device information; Website usage data such as the pages or features of the Websites that you browsed; and any additional personal information you provide to us.
2. How We Collect Information
We may collect personal information when you interact with us, including when you: Schedule a service or request a quote; Submit a form through our Website, including a job application form; Fill out surveys; Participate in contests; Contact us by phone, email, or other means; Subscribe to receive communications from us; Provide details necessary for us to perform plumbing, HVAC, or related services, engage with us on social media or otherwise communicate with us.
We also receive and store certain technical data about you and your device(s) automatically when you access or use our Website, including your IP address, device type, screen resolution, referring URL, timestamps, user agent, operating system, and browser type and version. See the Cookies section below for additional information about automatically collected information.
3. How We Use Your Information
We use personal information for purposes that a reasonable person would consider appropriate in the circumstances, including to: Provide plumbing, HVAC, and related mechanical services; Manage appointments, service records, and warranties; Communicate quotes, invoices, updates, service reminders, warranty information, product recalls, and other service-related notices; Respond to inquiries and provide customer support; Send promotional communications; Operate the Website; Improve our services, processes, and Website functionality; Update you on policy changes; Maintain security and regulatory requirements; and for any other purpose for which you provide it to us.
We may also collect information from you when you apply for employment with us. We will only ask for the information necessary to process your application (e.g. your contact information and resume including your work and education history). In the event you are not hired for the position, we will delete your personal information in accordance with this Privacy Policy. If you are hired, the collection, use and disclosure of your personal information will be handled in accordance with our employee policies.
In compliance with applicable anti-spam laws, we may also contact you with: Information about rebates, discounts, and special offers; Seasonal service reminders designed to help protect your property and equipment; New product or service announcements, including updates and recall notices.
4. Sharing of Information
We do not sell or rent your personal information. We may only share it when necessary to provide services, such as: To employees, contractors, or service partners who require the information to perform their duties on service requests; To third-party providers assisting with payment processing, scheduling, or communications (all of whom are bound by confidentiality obligations); To protect our legal rights, protect the safety and security of other users of the Website, or to prevent fraud; and As required or permitted by law, regulation, or legal process.
In addition to the service providers identified in Section 5 below, we use Service Fusion to manage work orders, service records, appointments and warranties. Service Fusion stores data in the United States. For more information about Service Fusion’s privacy practices, please visit: https://www.servicefusion.com/privacy-policy
In the event of sale, transfer, merger, reorganization, dissolution, or similar event, we may transfer your information to one or more third parties as part of that transaction, including during the negotiation of an actual or contemplated transaction, but we only provide as much information as is needed for the purposes of the transaction. If we sell our organization or merge with another party, you hereby consent to the transfer of your personal information and all information you provide to us, to our successor for the same purposes as set out in this Privacy Policy.
5. Cookies and Automatically Collected Information
Cookies are small data files transferred to your computer’s hard-drive by a website or other Internet-connected devices. They keep a record of your preferences making your subsequent visits to the website more efficient. Cookies may store a variety of information, including information about your computer and internet connection. We use cookies and similar technologies to provide you with a tailored experience when visiting our Website and using our products and services as well as for website analytics (such as tracking traffic on the Website) and advertising purposes.
Most browsers are designed to accept cookies, but they can be easily modified to block cookies; see your browser’s help files for details on how to block cookies, how to know when you have received cookies and how to disable cookies completely. You should know, however, that without cookies, some of our Website’s functions will not be available and you lose some of the benefits of the Website.
We use the following service providers, which use cookies on the Website:
- Our Website uses Google Analytics, a web analytics service provided by Google LLC. (“Google”) for the purposes of improving our services. Google Analytics uses cookies to help us analyze how users use our Website. The information generated by the cookies about your use of the Website will be transmitted to and stored by Google on servers in the United States, Canada and the European Union. Google uses this information to evaluate your use of the Website, compile reports on website activity, and provide other services relating to Website activity and internet usage.
You can opt out of Google Analytics by installing the browser add-on available at: https://tools.google.com/dlpage/gaoptout.
We also use Google Ads, for marketing purposes. You are able to opt out of Google’s use of remarketing cookies by visiting Google’s Ads Settings.
For more information on Google’s privacy practices, please visit: https://policies.google.com/privacy. - Our Website used WordPress to host the Website, collect data submitted to forms on the Website and to assist with service delivery and customer communications. WordPress uses cookies to collect information about your use of the Website and this information is stored on servers in Canada. For more information about WordPress’s privacy practices, please visit: https://en-ca.wordpress.org/about/privacy/
- Our Website uses HubSpot to manage forms and communications on the Website as well as customer records to assist with service delivery and marketing. HubSpot uses cookies to collect information about your use of the Website and this information is stored on servers in the United States and Germany. For more information about HubSpot’s privacy practices, please visit: https://legal.hubspot.com/privacy-policy
6. Consent
We will collect, use and disclose your information only when we have your consent, which may be express or implied in certain circumstances, or as otherwise permitted or required under applicable law. Consent may be express (e.g., when you check a box or sign a form) or implied (e.g., when you provide your information for a service request and it is reasonable to use it for related communications).
You may withdraw your consent at any time, subject to applicable legal or contractual restrictions and reasonable notice to us. Please note that withdrawal of consent may limit our ability to provide certain service-related notices (for example, recall or warranty information) or to otherwise provide our services. To withdraw your consent, if applicable, please contact our Privacy Officer using the information below.
7. Retention and Security
We retain personal information for as long as it is reasonably required to fulfill the purposes described in this Privacy Policy, or for as long as required by law, whichever is longer. For many of our customers, this means keeping service records on a long-term basis so we can provide accurate maintenance history, warranty support, recall notices, and safety-related communications throughout the lifespan of their mechanical system. Personal information that is no longer required is destroyed, erased or anonymized.
We take reasonable technical, physical, and administrative measures to safeguard personal information against loss, theft, unauthorized access, disclosure, or misuse. Unfortunately, the transmission of personal information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website or over any public network. Any transmission of personal information is at your own risk. Without prejudice to any mandatory legal obligations to which we may be subject, we are not responsible for circumvention of any privacy settings or security measures on our Website.
8. Storage and Transfers of Your Personal Information
Please note that your personal information may be accessed, transferred, disclosed, stored and processed in Canada, the United States and any other country where we or our affiliates, service providers, or agents are located or where their cloud computing infrastructures may be hosted. We have agreements in place with those service providers to ensure your information is protected in accordance with this Privacy Policy when it resides outside of Canada; however, the transferred information will be subject to the laws of the applicable jurisdiction and may be accessible by courts, law enforcement, and national security authorities of that foreign jurisdiction.
9. Promotions and Marketing
Where applicable, we will seek your express consent to contact you, including by way of commercial electronic messages, which may include promotional email or SMS text messages. You can unsubscribe at any time from receiving commercial electronic messages by following the instructions in the message or by contacting us at directly using the contact information below.
Even if you have opted out of receiving marketing communications from us, please be aware that we may still contact you for other purposes. For example, we may contact you to provide communications you have consented to receive, regarding the services we provide to you, or if you contact us with an inquiry.
10. Third-Party Websites
The Website may contain links to other websites operated by third parties. If you follow a link to any of these websites, please note that these websites and any services that may be accessible through them may have their own privacy policies and that we do not accept any responsibility or liability for these notices or for any personal information that may be collected through these websites or services, such as contact and location data. Please check these notices before you submit any personal information to these websites or use any such third-party services.
11. Age Restriction
Our Website and our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13 without parental consent.
If we learn that we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that personal information. If you believe we might have any personal information from or about a child under 13, please contact our Privacy Officer using the contact information below.
12. Access and Correction
You have the right to request access to your personal information in our custody or control, subject to limited exceptions under applicable laws. You also have the right to request corrections if your information is inaccurate or incomplete.
Requests for access or correction may be made in writing to our office, using the contact information provided below.
We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect. We may also need to retain certain information for billing or other purposes identified at the time of collection of the information, or as otherwise required by law.
We may request specific information from you to help us confirm your identity and your right to access, and to provide you with the personal information that we hold about you or make your requested changes. Applicable law may allow or require us to refuse to provide you with access to some or all of the personal information that we hold about you, or we may have destroyed or made your personal information anonymous in accordance with our record retention obligations and practices.
13. Changes to this Privacy Policy
We may update or modify this Privacy Policy from time to time. Any changes will be posted on our Website with a revised “Effective Date.” The new Privacy Policy may be displayed on-screen on our Website or otherwise brought to your attention, and you may be required to read and accept it to continue your use of the Website, or you may be deemed to accept the changes based on your continued use of our services.
14. Contact Us
If you have questions about this Privacy Policy, or if you wish to access, correct, or withdraw consent to the use of your personal information (subject to legal and contractual restrictions), you may contact our Privacy Officer at:
Privacy Officer
Unit A, 7004 – 5th St SE, Calgary, AB, T2H 2G3
pr*****@*********rs.com
587-208-6029
If you are not satisfied with our response and you wish to make a complaint, you may contact the Office of the Information and Privacy Officer of Alberta at (toll Free): 1-888-878-4044 or the Office of the Privacy Commissioner of Canada at: 1-800-282-1376.