Poly B Remediation
Poly B, or polybutylene, was once widely used in plumbing systems due to its cost-effectiveness and flexibility. However, over time, it has become notorious for its susceptibility to deterioration and failure, leading to leaks and catastrophic water damage.

Poly B Remediation
Poly B, or polybutylene, was once widely used in plumbing systems due to its cost-effectiveness and flexibility. However, over time, it has become notorious for its susceptibility to deterioration and failure, leading to leaks and catastrophic water damage.
One of the main issues with Poly B is that is breaks down when exposed to UV light from the sun, and many spools of this pipe sat in uncovered yards for long periods of time in Calgary. Poly B is susceptible to further deterioration when in long term contact with heat, and certain chemicals such as chlorine. It is also less forgiving than other types of pipes when it comes to over-crimping and fittings.
Trust our experienced team to assess, remediate, and upgrade your plumbing infrastructure efficiently and effectively, protecting your property from the risks associated with Poly B piping.
How To Tell If Your Home is at Risk with Poly B Pipes
If you’re unsure whether your home has Poly B piping, you can call one our experts to assess your property, or look for:
- Pipe Colour & Markings: Poly B pipes are typically grey in colour but may also be blue or black. Look for the stamped markings “PB2110”, “PB2110-ASTM,” or “CSA-B 137.8” on the pipes.
- Flexible Appearance: Unlike rigid copper pipes, Poly B pipes have a more flexible appearance and could be bent more easily.
- Connectors & Fittings: Check the connectors and fittings in your plumbing system. If they are made of brass or copper, and sometimes aluminium or plastic, , you may have Poly B piping.
- Age of the Property: If your home was built or renovated between the mid-1970s and mid-1990s, it may contain Poly B plumbing.
- Water Treatment System: If you live in Calgary and do not have water treatment filters on your system, your poly b pipes are likely exposed to chlorine.
- Previous Leaks: If you have had previous leaks with your Poly B pipes, there is a likelihood with further deterioration you will have more leaks in the future.
We service all makes and models, working with top brands to ensure quality and reliability.
At Crystal Waters, we offer a selection of top-name brands to fit your needs and budget. Our dedicated team ensures year-round comfort and peace of mind, backed by the quality and service you expect.
Is Poly-B Still Used?
Poly-B piping was commonly used in residential plumbing from the 1970s to the mid-1990s due to its low cost and ease of installation. However, it has been found to be prone to degradation over time, especially when exposed to high temperatures or chlorine in the water, which can lead to pipe failure and leaks.
Poly-B piping is no longer recommended for new installations. Modern plumbing codes and standards have phased out its use due to the associated risks. Instead, homeowners are advised to use materials like PEX or copper, which offer greater reliability and longevity.
Poly-B remediation refers to the process of replacing or removing Polybutylene (Poly-B) piping systems from buildings. If you currently have Poly-B pipes in your home, it’s wise to consider having Crystal Waters remediate your Poly B to prevent potential future issues. Crystal Waters has great partnerships with drywall and paint experts to assist with the repairs needed after our work is complete.
Poly-B Remediation Process
The remediation process typically involves:
- Inspection and Assessment: Identifying the extent of Poly-B piping in the home and evaluating the condition of the pipes.
- Careful Removal: We take a surgical approach in removing the old piping, cutting the fewest amount of holes in drywall to access the Poly B pipes.
- Replacement: Replacing the Poly-B pipes with more durable materials, such as PEX (cross-linked polyethylene) or copper.
- Testing: Ensuring the new system is properly installed and leak-free.
- Restoration: Referring our expert trades to repair any areas affected by the replacement work, such as drywall or painting.
How Can We Help?
At Crystal Waters, we offer expert Poly-B remediation services designed to replace outdated Poly B piping with durable,
modern alternatives, ensuring your plumbing system is safe, reliable, and compliant with current standards.


Inspectation
Unsure if your home uses Poly-B? Contact our experts to find out.


Replacement
Our technicians have years of experience upgrading Poly-B.


Preventative Maintenance
Get ongoing support to prevent issues before they arise with our partnerships.


Warranty
We’ll help you choose the best warranty based on your home’s needs.
Our Crystal Clear Process

Our Crystal Clear process begins with your choice of a digital form submission or a friendly conversation to share essential details about your needs, equipment, and the history of your mechanical system. Much like your doctor investigates your medical condition, our experts will ask targeted questions to understand what is happening with your home’s mechanical system. By efficiently narrowing down diagnoses and solutions prior to our arrival, we come prepared to offer the best remedies and improvements for you.
Understanding the nature of your mechanical issues allows our team to properly triage the severity of the situation, dispatching our techs based on levels of safety, protection of your property, and accommodating your schedule whenever possible. Our team is equipped to walk you through emergency situations such as no heat, water line breaks, sewer backups, and other serious failures that can happen when mechanical systems are not maintained or used correctly.
An experienced Crystal Waters technician arrives on time, equipped with the tools and knowledge to perform a thorough assessment. After conducting a detailed inspection of your plumbing or HVAC system, your tech will diagnose and document any issues, reporting to you exactly what is happening. Our techs are also trained and instructed on every call to inspect your entire system and identify potential problems so that as a team we can create a plan to avoid inconvenient and costly system failures.
After our comprehensive assessment, which may be digital or in person depending on the situation, we provide a clear and transparent proposal outlining the necessary repairs, maintenance, or enhancements you requested. The scope of the work, materials required, and the cost involved will be clearly shared with transparency so you can make an informed decision. Crystal Waters will always provide multiple options for your consideration whenever possible.
With your authorization to perform the work outlined in the proposal, our professional technicians get to work preparing the work site to ensure your home and belongings are protected. We prioritize safety, quality and efficiency, using industry-leading practices and materials to complete the job. Throughout the process, we maintain open communication, keeping you informed of our progress.
Upon completing the service, your Crystal Waters tech will conduct and document a thorough quality control check to ensure everything is functioning correctly. Your tech will walk you through exactly how to use and take care of your mechanical system, and will restore the work area, leaving your home as tidy as we found it. Your satisfaction is our priority, and we want you to feel confident in our services. After collecting your payment, your technician will upload every detail of the service call to your customer profile so our entire team will know exactly where we left off anytime you contact us, or when you are due for preventative maintenance service.

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EXCELLENT Based on 56 reviews Sam Fletcher2025-01-21Trustindex verifies that the original source of the review is Google. Five star experience. Lex and the guys were exceptionally responsive in sorting out a new hot water heater for me. Highly recommend their services. Did quality work on time and on budget. Tate Pinder2025-01-18Trustindex verifies that the original source of the review is Google. Mine is responsive and reasonably priced. They do all my work! David Newby2025-01-11Trustindex verifies that the original source of the review is Google. Excellent job all round by Mike and his CW team. Our job was re-routing problematic air flow in our basement. Mike diagnosed the problem quickly and set a clear plan for making the changes needed. His team were timely, respectful, very helpful in explaining work done and to be done and left the work site very clean. Our issues were solved with the work done to a high standard. Great job. Shafa Shaafac2025-01-08Trustindex verifies that the original source of the review is Google. Lost hot water due to heating element and thermostats issues. Lex was able to book me in promptly. Rob came and replaced those parts immediately. Rob is very experienced and knew what he was doing. He is very personable too. Got the hot water back in less than 1 hour. Thank you Rob and Lex. Byron Moore2024-12-14Trustindex verifies that the original source of the review is Google. Very happy with Crystal Waters Plumbing. Had to get a new cartridge for our shower. Showed them a picture and brand and they got the part and made the fix. Easy. Would recommend for sure. Graeme Judd2024-12-10Trustindex verifies that the original source of the review is Google. We are long-standing customers of Reliant which is now part of Crystal Waters, and we continue to receive top-notch service from CW. Jennifer Deas -Dawlish2024-12-04Trustindex verifies that the original source of the review is Google. We have had an issue with our tub for over a year and nobody has been able to help us.Today we were fortunate to have Rob and Lochlan from Crystal Waters and now I know I have found the company to use for all my plumbing and heating moving forward ! I appreciated their friendliness with the animals and myself , how they asked me questions and worked so neatly ! They showed me the old parts and what they did to solve the problem . Rob is teaching Lochlan to be a valuable member of the team and I would not hesitate to recommend to friends and family . Thank you to Lex for getting this taken care of so quickly ! Savy Chin2024-11-30Trustindex verifies that the original source of the review is Google. Thanks so much Bob Weir for helping me getting thru my hit water tank issues. Greatly appreciated for the prompt service from Crystal Water company. I didn’t have to wait for long for the service. Bod is very kind and patience walking me through the trouble shouting at the late hours . I highly recommended Crystal Water for heating and plumbing service provider. Thanks again Bob. John Oblea2024-11-28Trustindex verifies that the original source of the review is Google. Furnace broke after coming back from vacation. Called them in the morning and fixed all the issues by noon. They even keep stock of the part that needs replacing. Fast and straightforward service. Fair price. Christina Warrener2024-11-13Trustindex verifies that the original source of the review is Google. Trevor just came and fixed our furnace. He was extremely informative and very fast. Thank you to Crystal Waters for saving us from the cold!!

Installed a new under mount kitchen sink . The guys cleaned the pipes which were gross and after the job.looks great. Thank you!

They did a great job, quoted me on a couple of different toilets, showed up and were in and out. It took about an hour, they cleaned up after themselves they were courteous and polite.

Had a leak from my bathroom, and Lex from Crystal Water reached out and was able to provide me a quick and accurate quote. After visiting my rental, they were able to diagnose the issue and found out it was much simpler than initially though. Work was finished on time and under budget. Will definitely recommend and use them in the future.

The plumbers at Crystal water came to fix a mess from an unreliable plumbing company that left a mess. They were helpful give great suggestions were friendly and professional. I would have no problems calling them again and would recommend them to anybody to start any job so that they dont end up with a mess I had thank you Crystal Waters for a great job

Crystal Waters did a great job and were on time cleaned up and were very professional! Very refreshing!! Thank you for the great work Crystal Waters team!

I will highly recommend Crystal waters, Mike was very helpful and polite and him and his team completed the work on time.

I called Crystal Waters about a leaky toilet. Their staff who responded were very professional, knowledgeable, and efficient. The repair techs were on time and the repair was very reasonably priced. For my next plumbing or heating concern or question I will be definitely calling Crystal Waters.

Thought we had a big problem but as it turned out it was a clogged pop up. Lex was very personable and knowledgeable and fixed it quickly. They will be our first call for any plumbing needs in the future. Highly recommend.

Lex was awesome to deal with at Crystal Waters. Old Navien system gave out and had a new unit installed and working in less than 24 hours from my initial call. Their on site installer was super professional and great to work with. Will definitely recommend to family & friends.

Excellent fast service on an emergency, as well as a couple non-emergencies. The plumber came prepared on short notice with everything that was needed for the jobs. I highly recommend Crystal Waters Plumbing and Heating.